Refund policy
Baked fresh, just for you
Our treats are hand baked, perishable goods, and many of our items are personalised or made to order. Because of this, we're not able to accept returns simply because you've changed your mind. We do, of course, put things right if something isn't as it should be.
Faulty or damaged items
We pack everything carefully, but if your order arrives damaged, faulty or not as described, please email us within 14 days of delivery with your order number and a photo of the problem. You'll be entitled to a refund or a replacement, whichever you prefer. Please don't post anything back to us unless we ask you to.
Late orders
If your order is more than 10 days late, get in touch and we'll refund or replace it. See our Shipping policy for full details.
What we can't take back
- Treats, biscuits, cakes and other food items that aren't faulty, as they're perishable.
- Personalised, branded or custom made items, as they're made specifically for you.
Non-perishable items
If you've bought a non-food, non-personalised item and change your mind, you have 14 days from the day you receive it to tell us you'd like to return it. It must come back to us unused, unopened and in its original packaging within 14 days of letting us know. Return postage is at your own cost, and we'll refund the item within 14 days of receiving it back.
Your rights
Nothing in this policy affects your statutory rights as a consumer.
Any questions?
We're always happy to help. Email us at woof@lifeofrileybakery.co.uk and one of our team will get back to you.